OpenAI introduced Dots at DevDay 2026: always-on AI agents designed to carry out tasks across apps and take a user’s preferences into account. Early reactions point to a basic limitation: the new feature is not yet available to everyone.
Who can use Dots?
OpenAI’s official DevDay recap says Dots are available to ChatGPT Pro and Business Premium users in eligible markets. Enterprise, Edu and Healthcare workspaces can try the beta when an administrator enables it. Free and Plus plans are not listed.
One comment under the video describes Dots as Pro-only. The official list is broader: it also includes Business Premium and some administrator-enabled workspaces. “Eligible markets” does not mean a simultaneous launch in every country, and OpenAI’s recap does not give a complete country list. The specific claim in the comments that the service is unavailable in the EU could not be independently confirmed from the official material.
What users are criticizing
Several commenters say the launch does not change the experience of Free and Plus users. Others question claims about broad access, point to regional restrictions and criticize paid-plan limits. One commenter says they can imagine using Dots; others describe the presentation as unclear or overhyped.
These are reactions beneath one video, not a representative survey. Still, they raise practical questions: how many users will actually get access, what will a persistent agent cost, and how reliably can it complete tasks with several steps?
A demo is not proof of reliability
OpenAI describes Dots as agents that can continue working in the background. Reuters reported technical glitches during some live demonstrations. A demo can show the intended capabilities, but it does not establish day-to-day reliability, error handling or how much user supervision will be needed.
Dots should therefore be judged by more than their feature list. Reliability, permissions, error recovery, geographic availability and price will determine whether the product is useful in practice.